HCAHPS and Cultural Competency

Stay tuned for new tools and content related to regulatory cultural competency via Diversity HealthWorks.

Our plan is to share something your organization needs to be aware of and how it to execute what is coming into your overall strategy.

Since Dr. Weech-Maldonado's research in this phase has come to an end, we are already seeing many research-based and tested instruments to measure cultural competency in organizations. There are some good ones, we will share a few and if you know of others, please contact us. Of course, if you share it with me, I will share it and let people know who sent it :-) None of the tools to date, in my opinion, are better than others at this point and you will have to see which one works best for your organization

Stay tuned. . .and Make it a great day!

Development and Testing of the Patient Assessments of Cultural Competency Survey

End Date: February 28, 2009
University of Florida
P.O. Box 100195
Gainesville 32610-0195
Principal Investigator: Robert Weech-Maldonado, M.B.A., Ph.D.

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys have been used to assess racial, ethnic, and linguistic differences in patients' experiences with care. There are concerns, however, that the surveys do not fully capture aspects of the care experience that are particularly relevant to minority patients, such as access to language services and perceived discrimination. The goal of this project is to test, validate, and disseminate a new survey—the Patient Assessments of Cultural Competency (PACC)—that addresses issues of cultural competency. Once the project team has established the survey's reliability, it will create a short version of the survey to serve as a supplemental module for the CAHPS instruments. The Agency for Healthcare Research and Quality and the National Committee for Quality Assurance have both stated their intention to collaborate on dissemination of the PACC survey.